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We only calculate it after a casino has at least 10 reviews, and we have only received 2 player reviews so far. Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
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The issue was marked as resolved following the player’s confirmation of receiving the winnings. The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication.
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